Shipments and returns

Shipping Between 2 - 3 Working Days

New Product Returns

If you are not happy with the item you have bought on the Cycle Factory Shop website, you are welcome to return/exchange the item by meeting the following requirements:

  1. The Item(s) must be returned within 7 working days after receipt/delivery.
  2. Item(s) must not have been fitted (Clothing Accessories Excluded) or used (Clothing Accessories Included).
  3. You must print the email correspondence and attach it to the item before returning the package to Cycle Factory Shop.
  4. The Items must be in its original packaging (Clothing Accessories must still have its tag on)
  5. The send and return courier costs will be for your account.
  6. A 10% handling/administration fee will be expected to be paid by means of Credit Card or EFT. In the case of EFT payment, Cycle Factory Shop will require proof of payment to be sent via email.

Damaged or Faulty Items

Please Note: Warranties only cover manufacturing faults and defects, and do not cover damage caused by normal wear and tear or abuse!

Normally products carry a 12 month warrantee and some manufacturers offer extended warranties on their products against manufacturer defaults. Warrantee details of the product you are purchasing is accompanied on each product found on the Cycle Factory Shop website.

Should you feel that your product has a manufacturing fault/defect and should be exchanged please contact us first (jacques@cyclefactory.co.za | 021 552 8285) before returning your product. We will first want to determine whether a warrantee issue is valid. We will contact the South African supplier/importer and try to sort out the problem.

Should you have a valid warrantee claim we will exchange it for you when you meet the following requirements.

  1. Please ensure that the item is cleaned (If possible in its original packaging) before sending it to Cycle Factory Shop.
  2. You must print the email correspondence (or supplier warrantee form) and attach it to the item before returning the package to Cycle Factory Shop.

Cycle Factory Error

Should Cycle Factory Shop have made a mistake with your order, by sending a item(s) that is not in accordance with the original issued invoice, Cycle Factory Shop will happily exchange the item(s) for you.

The following requirements must be met:

  1. Cycle Factory Shop needs to informed and the item(s) need to be returned within 7 working days after receipt/delivery of the item(s).
  2. Item(s) should not have been fitted or used.
  3. Item(s) must be returned in its original packaging (Clothing Accessories must have their tags still on)
  4. You must print the email correspondence and attach it to the item before returning the package to Cycle Factory Shop.
  5. Cycle Factory Shop will arrange collection and return of the Item(s)

Order Cancellation

Please Note: You may only cancel your order if you informed Cycle Factory Shop in writing within 7 working days of ordering (Not after receipt/delivery!) any Item(s) on the Cycle Factory Shop website.

The following requirements must be met when cancelling your order:

  1. Your email to us must be clearly marked “Cancellation of Order” in the email subject line. Please include “Cancellation of Order” as the heading of your email. This ensures that your email is not to be mistaken for any other “General Returns”
  2. You must print the email correspondence and attach it to the item before returning the package to Cycle Factory Shop.
  3. You will be expected to pay all the courier costs (send & return) as well as a 10% handling/administration fee. This will be deducted from the original purchase price of the item(s) and the difference will be credited as per your correspondence with Cycle Factory Shop.